You agree to appoint our selected courier – SF Express as your agent to collect and deliver the ordered products on your behalf to the designated delivery address. You shall make sure that the discount is applied correctly before purchase. We cannot apply any coupon, promotional code, member discount, shopping promotion, limited time offer to your order once it has been placed. The order cannot be changed or cancelled once it is placed successfully. The product may be out-of-stock due to bad condition or other unforeseen complications. The out-of-stock product will be refunded, other purchased products cannot be changed or cancelled. We shall not be liable for any loss or damage incurred or suffered by the customer as a result of any out-of-stock product.The delivery address cannot be changed once the order is placed successfully. Products will be sent out within 5 working days from the day after an order is placed successfully. Our customer service officer will inform you with an email once the product has been sent. You will receive a call or an email with tracking number. You can track the delivery status with the tracking number on www.sf-express.com . Please refer to SF Express for arrival date. If you decide to pick up at "EF Locker" or "SF Store", please pick up the parcel according to the scheduled date(s) and time by SF Express. Otherwise, SF Express may change the delivery method and surcharge may be applied. We shall not be liable for any delivery rearrangement and surcharge required by SF Express. "EF Locker" Location and Business Hours: http://eflocker.com/eflocker-location/ "SF Store" Location and Business Hours: https://www.sf-express.com/hk/tc/dynamic_function/S.F.Network/SF_store_address/
All expected delivery dates are estimates only, it may be delayed because of weather or any other uncontrollable factors. We shall not be liable for any loss or damage incurred or suffered by the customer as a result of any late delivery.Please check the purchased items before signing and confirming your receipt of parcel. We shall not be liable for any loss or damage after its confirmation.
All products are non-refundable. We accept return for only one time within 14 days since the day after an order is placed successfully. The product(s) should meets the requirements of below Return Policy:
All returned items must be unworn/unused with original tag(s) and packaging intact.
- Items within our “excluded item” category are non-refundable, including:
- Discounted & Final Sale items
- Perishable goods (food, beverages, hampers, etc.),
- Apothecary items (fragrances, candles, incense, grooming products, garment care products, etc.)
- Accessories (jewelry, keychains, watches, umbrellas, sunglasses, etc.)
- Intimate apparel, underwear, and swimwear
- Cosmetic (skincare, nail polish, Tools & brushes, etc.)
- Electronic devices
- Face masks and face coverings
- Gift Card
- For footwear, we do not accept returned footwear with a damaged shoe box.
Customer need to pay for the difference when the price of the exchange item is higher than the original item.
The difference will not be returned if the price of the exchange item is lower than the original one.
We do not provide return labels, refund shipping fees, taxes, and duties. Customers will be responsible for the return shipping fee.
We will not be responsible for item damages or items lost in the return delivery.
Make sure you’ve reached out to our customer care team ([email protected] ) before returning an item. Items shipped without our consent may be refused upon delivery.
We will not be responsible for items that are damaged or lost in the return delivery process.
Future Classics reserves the right for final decision.
Force majeure: Future Classics shall not be liable for any delay or failure to perform caused by or resulting from acts of God, fire, flood, accident, riot, war, government intervention, embargoes, strikes, labour difficulties, equipment failures, or any other causes beyond our control.
These Terms and Conditions for Online Purchase are subject to change, update and /or revision by Future Classics in its sole discretion at any time, without notice.
In case of any dispute, Future Classics reserves the right of final decision.