You will receive an Order Confirmation Email shortly after placing an order successfully. If you do not receive this email, please contact us at [email protected]
If you would like to make any change to an order you have placed, please contact us as soon as possible at [email protected], with your Order Confirmation Email. No changes can be made once your order status has changed to "SHIPPED."
We make every effort to ensure all orders to be shipped as soon as possible. Yet delays could occur if there's stock availability and quality-related issue. Products will be sent out within 5 working days. We do not operate on weekends and public holidays.
Sale items cannot be returned, exchanged or refunded.
No, we offer shipment in Hong Kong and Macau only.
Customer will receive a call or an email with tracking number. You can track the delivery status with the tracking number on www.sf-express.com . Please refer to S.F. Express for arrival date.
No, we will only send out the orders by our selected courier --- SF Express.
Refused shipments If the delivery was refused or declined and got returned to us, we will contact you with the option of re-delivering. Please note that you will have to pay all related costs incurred.
Lost shipments We are more than happy to help track down your shipment through SF Express. Please note that we can only submit an inquiry 14 days after the posting date.
All products are non-refundable. Customer could exchange the product for only one time within 14 days since the day after an order is placed successfully, provided that:
We do not provide return labels, refund shipping fees, taxes and duties. Customers will be responsible for the return shipping fee. We will not be responsible for item damages or item lost in the return delivery. All returned items must be unworn/unused with original tag(s) and packaging intact. Items within our “excluded item” category are non-refundable, including:
- Discounted & Final Sale items - Apothecary items (fragrances, candles, incense, grooming products, garment care products, etc.) - Accessories (jewellery, keychains, watches, umbrellas, sunglasses, etc.) - Intimate apparel, underwear and swimwear - Cosmetic (skincare, nail polish, Tools & brushes, etc.) - Electronic devices - Face masks and face coverings - Gift Card - For footwear, we do not accept returned footwear with damaged shoebox. Make sure you’ve reached out our customer care team before returning an item. Items shipped without our consent may be refused upon delivery. We will not be responsible for items that are damaged or lost in the return delivery process.
Don't hesitate to get in touch with us at [email protected] within 14 days of receipt and provide us with your order number and the detailed product information regarding your refund or exchange request. We will revert to you within 3 working days.
If you received a defective/incorrect item, please contact us at [email protected] within 14 days of receipt. Please state the problem and make sure to include your order number and item name (or SKU), attach supporting photos if possible. Items shipped without our consent may be refused upon delivery. Future Classics reserves the right to amend the above terms and conditions without prior notice and has the final decision in case of any dispute.